Useful Contacts

Contacts

If you have specific questions about particular benefits (which you cannot find answers to in your MyChoice account), please use the contact list below.

Benefit Provider Contact Details
Risk & Protection
Critical Illness Insurance Aviva

Call the myChoice helpdesk at:
Tel: 0800 066 8895
(9am to 5pm, Monday to Friday, excluding UK Bank Holidays)
Email: hpemychoiceUK@aon.com

To make a claim:
Tel: 0800 015 7523
(8:30am to 5:00pm, Monday to Friday)
Email: groupciclaims@aviva.com

Life Assurance AIG

Call the myChoice helpdesk at:
Tel: 0800 066 8895
(9am to 5pm, Monday to Friday, excluding UK Bank Holidays)
Email: hpemychoiceUK@aon.com

Partner Life Assurance Aviva

To submit the Health Declaration or for general queries:
Email: flex@aviva.com

For other queries, call the myChoice helpdesk at:
Tel: 0800 066 8895
(9am to 5pm, Monday to Friday, excluding UK Bank Holidays)
Email: hpemychoiceUK@aon.com

Personal Accident Insurance Pen Underwriting Limited

To make a claim:
Tel: + 44 (0) 203 059 8138
Email: tpaclaims@axiscapital.com

Retirement & Savings
Pension HPE

HP, Digital, Bank of Ireland and EDS Retirement Plan sections:
Email: hp@equiniti.com (HP and EDS Retirement Plan sections) Email: digital@equiniti.com (Digital section)
For HP Pan members with deferred benefit.

Pension Administrator helpline:
Tel: 0333 207 6553 
HP Plan website: http://hp.xpmemberservices.com

Mercer Master Trust (MMT): 
Tel: 0800 085 3640
Email: workplacesavings@scottishwidows.co.uk
Website: www.scottishwidows.co.uk/save/hpe

New Hires Contact HR via People Care in "Quick Links", on the HPE homepage.

Health & Wellness
Dental Insurance Unum

Contact:
Tel: 020 7265 7111
(9am to 5pm, Monday to Friday)
Email: dental@unum.co.uk

Health Cash Plan Westfield Health

Customer Care Team:
Tel: 0114 250 2000
(8am to 6pm, Monday to Friday except Christmas Eve and Public Holidays)
Email: enquiries@westfieldhealth.com

Health Screening Bupa

Contact:
Tel: 0345 604 0612
(8am to 6pm, Monday to Friday)
Email: healthassessmentbookings@bupa.com

Private Medical Scheme AXA Health

Contact:
Tel: 0800 521 907
(8am to 8pm, Monday to Friday; 9am to 5pm Saturday)

Employee Assistance Programme Bupa

Contact:
Tel: 0800 269 616

Leisure & Lifestyle
Annual Leave HPE

Questions about your buy/sell selections, please contact the myChoice helpdesk at:
Tel: 0800 066 8895
(9am to 5pm, Monday to Friday, excluding UK Bank Holidays)
Email: hpemychoiceUK@aon.com

Questions about Annual Leave policy or entitlement, please log a case with People Care in "Quick Links", on the HPE homepage.

Leisure Travel Insurance Pen Underwriting Limited

To make a claim:
Tel: + 44 (0) 203 059 8138
Email: tpaclaims@axiscapital.com

Retail Vouchers The Voucher Shop

Contact:
Tel: 01908 303420
(9am to 5:30pm, Monday to Friday)
Email: customersupport@sodexoengage.com

Cycle to Work Cyclescheme Ltd

Contact:
Tel: 0344 879 5101
Email: info@cyclescheme.co.uk
HPE microsite: http://www.cyclescheme.co.uk/3ce66c